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  1. Signal Vine
  2. User Guides and How Tos

User Guides and How Tos

Logging In

  • How do I log in to The Vine?
  • How do I create my account in Signal Vine?

User Guides

  • Overview of Signal Vine's structure
  • User guide for counselors
  • User guide for admins

Analytics

  • Guide to analytics
  • How do I export a contact engagement report?

Messaging

  • How do I send or schedule a message to more than one contact?
  • How do I edit future scheduled messages?
  • How do I mark a conversation as read?
  • How do I send or schedule a message to a single contact?
  • How do I use the auto responder?
  • How do I delete a bulk message?

Contact Management

  • How do I search for a contact?
  • How do I edit a contact's group(s)?
  • How do I add new contacts and update existing contact data in the same file?
  • How do I update existing contact data?
  • How do I add new contacts?
  • How do I create a new group_list for a single contact?
See all 16 articles

Settings

  • How do I reset my password?
  • How do I change a program's display name?

Program Management

  • How do I adjust counselor settings?
  • How do I adjust program settings?
  • How do I change a field's display name?
  • How do I hide a field?
  • How do I make a field read-only?
  • How do I create new custom fields?

User Management

  • How do I delete a user?
  • How do I add a new program admin?
  • How do I add a new account admin?

Notifications

  • How do I change my notification preferences?

Virtual Advisor

  • How do I use the Virtual Advisor?
  • Virtual Advisor Standard Questions

Announcements

  • New Signal Vine Updates
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