Account admins and program admins
Start by clicking Settings, and selecting a program at the left.
Add single contact
This setting gives counselor-level users permission to add a single contact to the program. When this setting is enabled, counselors will be able to view and use the Add Single Contact feature.
Disable individual messages
This setting allows counselors to disable individual program messages. Counselors can always delete scheduled one-to-one messages, but by enabling this feature, they will be able to remove scheduled program messages for individual contacts.
Personally identifiable information
When this setting is enabled, last names and the last four digits of every phone number will not be visible to any counselor. The last name will be shortened to the last initial, and the last four digits of the phone number will appear as XXXX.
This setting prevents counselors from opting opted-out contacts back in. Admins will still be able to those contacts back in, and counselors will still be able to opt any contact out.
After making changes to any settings, click Save at the bottom of the page.