The Virtual Advisor must be enabled for your account. If you're interested in the Virtual Advisor, please contact your account manager.
Once the Virtual Advisor is enabled for your account, start by clicking Tools at the top of the screen. Next, click Virtual Advisors in the lefthand menu.
Click Siggy to view the list of standard questions. To activate a question, simply type a response and click Save. Any question left blank will be ignored by the Virtual Advisor, and will not be answered.
When a recognized variant of any activated question is received, the Virtual Advisor will automatically answer with your saved response. In the conversation below, the student's "when should i declare a major?" text was immediately answered with the saved response.
The Virtual Advisor will only answer a question if a user has not sent that contact a message within the past 10 minutes.