Contact profile (accessible by clicking a contacts name anywhere on the site)
If a contact sends a text indicating that they would like to start receiving messages again, you can manually opt the contact back in by following these steps. Any admin can restart a contact, but counselors can only opt a contact back in if their admin has enabled that setting.
Contacts can also be opted back in in bulk. For more information on restarting contacts in bulk, click here.
In the profile, look for the red X and Opted Out under Status. To the right, click Set as opted in.
In the contact's profile, we'll click on Set as opted in under Status.
The green check indicates that the contact is now opted in.