Engaging Students Where They Are - Montgomery County Community College's Path to Texting

Listen to Montgomery County Community College, a public college located in the suburban Philadelphia area, discuss how they reach students via text, expanding their efforts to reach more students from multiple departments.

Watch the webinar recording to hear from Stefanie Crouse, Associate Professor/Academic Advisor and Natalie Palmer, Student Services Director as they discuss how MCCC rethought its approach to student communication in general, as well as an overview on how their strategies of using the texting channel controlled melt, supported advising, and reduced the numbers of students with outstanding balances.

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