How do I Export Our Message History?

Our platform offers a straightforward process for exporting your message history, allowing you to keep a record of your interactions. In this guide, we will walk you through the steps to export your message history.

Instructions:

1. Access the Exports Tab:

• Start by navigating to the "Messages" tab within your account.
• From there, select "Exports."

2. Select Your Program:

• Choose the specific program from which you want to export messages.

3. Choose Your Message Range:

• Decide whether you want to export "All messages" or "Only messages within a specific time frame." 

4. Set Time Parameters (if applicable):

• If you selected "Only messages within a specific time frame," define the date and time parameters for your export.

5. Confirm Your Export:

• Click the "confirm export" button to verify your export settings.

6. Initiate the Export:

• Once you've confirmed that the details are correct, click the "Export" button to start the export process.

7. Check Your Email:

• You will receive an email containing a secure link to download the exported file.

8. Login (if necessary):

• If you are not already logged into your account, you will be prompted to log in.

Notes:

• Your export will typically be sent within 5 minutes, but the duration may extend to 15 minutes depending on the time of day and the size of the file.
• You can run the same report, with the exact program and time frame, every 2 hours. Please keep this in mind to avoid any conflicts in your export schedule.

By following these steps, you can easily export your message history, helping you maintain records and make the most of your communication data.